Monday, 10 November 2008

four! in a row! craziness!

Customer Service.
It's a difficult biz to get into. most people can't handle the stress of it. However, that doesn't mean that not every Sally, Dick and Jane can do it.
I personally think Customer Service is the easiest bloody job to take on, not really hard at all, requires about three brain cells, even my son could do it and he's only four.
I think that most retail/customer service/lackeys should at least have the common sense to know three important rules when working.
1. the customer is always right(until out of earshot)
2. Listen to the customer, don't try to guess(they'll usually tell you what they want)
3. do what you get paid to do, nothing more, nothing less.

These three rules will not only keep you in your job, but probably make life easier to handle in the long run. really.
example. This morning, I inadvertantly tested an employee of a certain bagel shop in above rules. I thought, gee wouldn't it be nice if I could make my own mocha? I could just use Coffee, chocolate milk, and a little cocoa and voila! impromptu yumminess!
So I asked for four things.
My lunch, a tasty lox and capers on a cream-cheesed bagel, which was made slowly, incorrectly(she made me egg salad) and with many interruptions, since the girl was talking to the thingy in her ear, which I can only assume was either an earbud to a radio, or one of those phone plug-in-thingys.
Some soup, which was forgotten about until we got to the cash register.
The coffee, extra large (which you pour yourself, they just give you a cup)
The Chocolate Milk (which was in the cooler behind the counter, not in front with the rest of the pop and cream cheese that you just grab yourself. guess it's more valuable or something.)(this was also forgotten completely.)
Now, I happened to be only carrying debit and not any cash, so when I got my reciept and noticed no chocolate milk and realized my morning caffiene/sugar rush was postponed due to lack of listening to the customer, needless to say I got a little upset. I pointed my ice blue daggers her way and spoke in just above a whisper( don't really have a voice first thing in the morning), 'umm, where's the milk?' to which I got one of those pointy up fingers that one does to show they want the other to hold on, they're busy. So I said, a little louder,'where's your manager?' to which she replied, 'I am the manager, just hold on a sec, I'm a little busy.' and continued her conversation with her ear. At this point in time, Her manager came out( aha!!! LIAR!) and asked if I had been helped, and I proceeded to rip the little ignorant bugger a new one, using such words as:
'girl can't take out her earbuds long enough to do her job',
'a little confused with my order since she made me egg salad when I obviously asked for lox and cream cheese',
'is she actually a manager, because in that case I'm not sure why I even bother to come in here in the first place if that's the kind of person you like to hire',
'forgot my chocolate milk, and I only have debit, and I can't make my perfect mocha',
all in a surprisingly whiny voice( I guess I'm not very witty first thing in the morning either, mostly just a big puss). In any case, the girl got a swift talking to, I got a free egg salad sandwich, got my coffee refunded, and subsequently went to Starbucks and got a big americano.
So in conclusion, this is my fourth post in a row, and already I have nothing to write except how much people piss me off first thing in the morning. shitty..

p.s. oh, yeah, forgot to mention I'm trying to do this everyday for a month, care of napomlobo? namoplobo? nope... just a sec... NaBloPoMo. That's it. That stands for National Blog Posting Month. so that's what I'm doing. cuz I have no life. that's all...

1 comment:

Katie said...

Yay NaBloPoMo! Good for you! That's a tough thing!

In knitting world we have NaKniSweMo (National Knit a Sweater Month), I did that last year and you can imagine how much I failed there...